Technology that
keeps business moving.

Managed enterprise networks, systems, IT support resources, security controls, and a portfolio of business applications.

• Evaluated and managed Internet, Intranet, WAN, LAN, wireless networks, network applications, and point-to-point connectivity.
• Maintained server and network availability; planned IT systems, databases, and electronic data operations for business functions.
• Led IT support activities including team guidance, training, task allocation, technical support, and coordination.
• Implemented security, access management, backup, recovery, audit, and infrastructure assessment practices.
• Administered Lighthouse ERP, Farvision ERP, Spectrum ERP Purchase Portal, Real Deals Sales Portal, and Easy Time Pro biometric systems.

Combined IT and database administration with campaign support, reporting, and web and social media work.

• Planned social media campaigns, content ideas, budgets, and implementation schedules.
• Reviewed customer interactions and visits, prepared reports, and used findings to inform future marketing activity.
• Handled SAN software for telecaller operations, including call records, reports, and database management and security.
• Worked on PHP/HTML web design and development and social media marketing across Facebook and Google.

Oversaw IT services and digital operations, with responsibility spanning infrastructure, teams, business applications, and marketing.

• Managed Windows Server 2012 R2 and Windows Server 2008, IT systems, electronic data operations, network access, and backup systems.
• Led IT staff activities including recruitment, training, coaching, role expectations, and performance reviews; managed budgets and IT assets.
• Designed and reviewed IT systems, policies, and procedures; audited systems and addressed operational or security issues.
• Supported construction ERP and CRM workflows, including pre-sale lead follow-up, scheduling, site visits, bookings, and post-sale customer account information.
• Built and maintained PHP/HTML web content; worked on on-page and off-page SEO and social channels including Facebook, Google, Instagram, Twitter, and LinkedIn.
• Planned campaigns and content, reviewed customer and competitor activity, supported brand consistency, and guided social media and marketing team practices.

* The dates are shown as supplied in the resume and overlap with another listed role.

Provided hands-on network, server, application, database, CCTV, and end-user support for infrastructure and construction operations.

• Supported LAN/WAN, Cisco routers, multilayer switches, firewalls, Internet and Intranet services, wireless networks, and network protocols.
• Administered servers, networks, and user access; troubleshot computer, hardware, and connectivity issues.
• Supported Spectrum ERP for purchasing, stores, and construction; Debuilt CRM; Data Man payroll and machinery product systems; and Tally.
• Worked with SQL Server and Oracle databases and administered site cameras and DVR troubleshooting.

Earlier experience in accounting and human resources.